Entrust DS3 support
The DS3 has both tactile impression and lamination features, making it the ultimate secure ID card printer.
What is a tactile impression?
This is an imprint that is clearly visible on the card. This means ID cards offer more visual verification than a simple picture and a name. A unique image is impressed into the card's laminate and overlay while the card is being produced. The image produced can be both seen and felt. This extra layer of security is perfect for companies who struggle with fake IDs.
What is the lamination module?
This is also known as DuraGuard. This extra layer of security prevents your card from being tampered with. You can choose different types of laminates like a globe, logo etc.
This extra layer on your card prevents wear and tear and keeps your card in place for many years.Security features include:
- Magnetic stripe encoding
- Smart card encoding
- UV ribbon
- Colour ribbon printing
This easy-to-use card printer is available in two versions:
- The simplex version (single-sided card printing). You have to manually flip the card over every time it prints.
- The duplex version (two-sided card printing). You can print your cards on both sides without having to flip the card over manually every time.
The DS3 printers produce highly secure ID cards. Counterfeiting is impossible with this unique feature.
The DS3 is renowned for brilliant colours, excellent image quality and insane printing & pricing.
Follow our support videos to learn more about this printer and its use.
The DS3 has both tactile impression and lamination features, making it the ultimate secure ID card printer.
1. Unboxing your DS3 card printer
We unbox the DS3 card printer—the newest edition to the Sigma family. Here I explain what you will find in your box and what they're used for. We are getting more familiar with your new printer.
All of the parts I unbox come with your card printer. However, you will have to buy your print ribbons separately.
2. Basic functions of your printer
This video will allow you to become more familiar with the new DS3. It will explain the parts and functions of the printer.
This new and improved SD460 is more user-friendly and has the top of a range card printer.
We hope this makes your printing experience better.
3. Powering on your DS3
I explain how to power your DS3 card printer and wait for it to initialise. This is an essential step in understanding how your card printer works.
4. Installing the DS3 with a USB
I explain how to install your DS3 card printer using a USB port. This is a simple and easy process.
Just plug your USB in and install the driver onto your computer; once installed, you may connect your printer to your computer via USB.
This is a simple and easy process. However, if you have previously installed our older SD range of printers, please remove them from your printers and scanners list so that your computer does not get confused about which card printer it is printing on.
5. Installing a print ribbon or Error 110
This video explains how to install a printer ribbon for your DS3 card printer. Usually, when you start up your printer without a ribbon, an error 110 will display.
The ribbon light will flash amber and show you something is wrong. Ribbons are colour coded to make it easier for you to match the spool to the spindle.
I will show you how to insert your ribbon properly into the print ribbon cartridge.
6. Inserting a cleaning card or Error 294
In this video, I will explain how you should insert a cleaning card into your card printer. Cleaning your printer is essential if you want to maintain it and keep it in good condition. Preventing it from going in for costly repairs.
You should insert a cleaning card:
1. After a ribbon change.
2. After 250 or 500 card prints.
3. If your printer is printing cards with lines or streaks on them.
By cleaning your printer, you clean the rollers where your cards usually go through in the printer. Cards are typically dirty and filled with oils and dirt, so these clean rollers make a difference. You will produce beautifully printed cards from your printer if it is adequately cleaned.
7. How to clean your printhead Error 294This video will explain how to clean your printhead. It's necessary to clean your printhead to maintain your card printer. The DS3 card printer is direct to the card printer, meaning that your card design is printed directly from the printhead, and there is one-on-one contact with the card. This can damage the printhead if you do not clean it properly and could lead to R1000s in repairs.
When to clean your print-head:
1. When the printhead is replaced.
2. When there are lines on the cards.
3. When you have touched the cards with oils on your hands.
8. How to access your printer manager
In this video, I explain how to get into your printer manager and navigate the different tools you can use.
This newly advanced card printer allows you to print cards from the cloud, change the LED colour of your printer, order supplies when they run out, change to the quiet mode in an office setting and much more.
9. Change LED colour & brightness
This exciting new add-on features is unique new to our Sigma range.
Personalise your company's brand colour by changing the LED settings.
Follow this video to see how simple it is to personalise your LED colour and brightness.
10. Understanding your LCD Panel
This video will explain what displays on your LCD panel.
It is different to the SD series as it has more touch capabilities.
This makes it easier to navigate through your printer and visually understand the icons available.
11. Printing a test card from the LCD panel
This video will explain how to print a test card on your DS3 printer.
Follow this video to see how simple it is to navigate your LCD screen and print a test card.
Please remember that the card may not have perfect graphics for the first few prints as the print ribbon needs to heat the colours so that it can be printed on your card. Reprinting is a great way to see if your ribbon has warmed up and prints the colours you like from your desktop.
This will create a card that meets your quality standards.
12. Printing a test card from printer manager
In this video, I will explain how to print a test card from your printer manager. Directly to your card printer. This is so simple and easy to do. Follow the previous videos to see how to get into printer manager and print your test card directly from there.
Please remember that the card may not have perfect graphics for the first few prints as the print ribbon needs to heat the colours so that it can be printed on your card.This is a great way to see if your ribbon has warmed up and the colours are rich.
Printing a test card is very simple; please follow along and see how it's done.
13. Printing cards from Word & a pdf
In this video, I explain how to print cards from your computer. You can use many different platforms when designing your card, so long as you follow the steps in this video and select your DS3 card printer as your selected printer when printing.
We are excited to show you the whole card bureau process and hope this helps you.
14. Clearing a card jam or Error 102
This video will explain how to clear a card jam.
The error message 102 will display to indicate that there is a card jam on your LCD panel.
Follow along to see how simple it is to remove your jammed card.
15. Emptying the printer reject tray
This video wilain how to empty your printer reject tray.
The printer places rejected cards or unfinished cards that were. not processed correctly in the reject tray.
Follow along to see how to use the reject tray.
16. Understanding laminator status
This video will explain what the laminator status lights mean when it changes colours.
The laminator will change colour when there is an error or the status of the laminator changes.
Follow along to see what each light colour means for the status of the laminator to see what to do next.
17. Loading lamination cartridges
This video will explain how to load the lamination cartridges into your DS3 card printer. Remember the lamination module is the same as the SD460, so not much has changed.
This adds extra security features to your card and allows your business to be safe and secure from outsiders wanting to enter your premises illegally.
The lamination adds an extra layer to your card on the front or the back depending on what information you want to secure.
Colour coded lamination module makes it easier to match the spool to the spindle.
18. Inserting a cleaning card into the lamination module
This video will explain how and when to insert a cleaning card into the lamination module of your DS3 card printer.
Follow these simple steps to show you how to clean your printer.
This will increase the quality of your cards by removing unnecessary dust particles.
19. How to activate your lamination module
This video will explain how to activate the lamination module on the DS3 Entrust printer. This is exactly the same as the SD460 printer.
Please do this before printing your cards off your card software.
This applies a custom-designed laminate film over the card to provide extra security measurements for your companprinting
Follow the steps to activate this on your PC so that it is connected and activated properly before you print.
20. How to activate tactile impression
This video will show you how to activate tactile impression on your DS3 Entrust printer from your PC before you print your cards.
The DS3 has the same printing components as the SD460 so please follow along.
This is an extra layer of security to deter counterfeiting.
Keeping your information safe and secure.
21. Cleaning the laminator head
This video explains how to clean your laminator head on your DS3 Entrust printer. This is exactly the same as the SD460.
Follow these steps to know when your laminator’s head needs to be cleaned and how to clean it gently.
You will mainly need to clean L1 as this is the laminator head you use the most when printing your cards. If you have a second lamination module in L2, then you should clean that too. But often this is uneccessary because you only need one lamination topcoat.
22. Repairing a broken ribbon Error 109
This video will explain what to do when your ribbon on your DS3 card printer snaps or tears. This is exactly the same as the SD460 so please follow along.
Error 109 will display on the LCD panel to relate that the ribbon is broken. Amber flashing the user button and print ribbon button will display this.
This is a common phenomenon when your printhead temperature is too high and you have changed the printer manager settings. Please remember not to play around with these settings if you do not know what you are doing.
Follow these simple steps to stick the two ribbons back together again and continue printing on your card printer.
Caution: please get in touch with your supervisor if the ribbon continually snaps after fixing it so that they can assist you. If you cannot fix the problem, contact us for support and assistance and we will be happy to help.
23. Repairing a snapped lamination module or Error 196
In this video, we will show you how to repair a snapped laminator strip on the Entrust printer DS3. This is exactly like the SD460 printer, so please follow along.
Error 196 will display on the LCD panel to relate that the laminator module ribbon is broken. A red flashing light will display on the user button and the user button will display orange.
The lamination module may snap if the temperature is too high or if you play with your printer manager settings.
Cation: please refrain from playing with your printer manager settings and go to your supervisor if you are uncertain what to do.
24. Assembling your card printer & lamination
This video shows you how to assemble your DS3 Entrust printer.
This is exactly like the SD460 so please follow along.
Follow the steps to ensure that you connect your printer with the network cable and power both the top card printer & bottom lamination printer.